• Hassle-Free Returns: Simple and straightforward process
• Fast Refunds: COD refunds via JazzCash/Easypaisa or bank transfer
• Quick Processing: All returns processed within 2-3 business days

To be eligible for a return or exchange, your item must meet the following conditions:

• ⏱️ Time Frame: Items must be returned within 7 days of delivery
• 📦 Condition: Product must be unused, unworn, and in original condition
• 📋 Packaging: Must be in the original packaging with all tags and accessories
• 🧾 Proof of Purchase: Valid order number or receipt is required

• 💄 Beauty & Personal Care: For hygiene reasons, opened or used products cannot be returned
• 🧸 Toys: Once opened or used, toys cannot be returned
• 📚 School Supplies: Used notebooks, stationery, or art supplies

If you receive a damaged or defective item, or wish to exchange for a different size or color:

1. Contact our customer support within 7 days of delivery
2. Provide your order number and a photo (if damaged/defective)
3. We’ll arrange for pickup if eligible
4. Replacement will be sent upon receipt of returned item
5. If out of stock, we’ll issue a full refund

Follow these simple steps:

• Inspection: We’ll notify you of approval or rejection after inspection
• Processing: Refunds processed within 5-7 business days
• COD Orders: Refund via bank transfer or JazzCash/Easypaisa
• Prepaid Orders: Refund credited to original payment method

• Right to See (Khiyar al-Ru’yat): Under Islamic and Pakistani law, you have the right to return a product after seeing it for the first time.
• Consumer Protection Act: We comply with provincial consumer protection laws.
• Transparency: We display our full policy, address, and contact details as required by law.