Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order. You will receive a confirmation email shortly after.

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support team immediately with your order number. We cannot guarantee changes after 24 hours as the order may have already been processed.

Once you place an order, you will receive an order confirmation email with your order details and a unique order number. You can also track your order status in your account dashboard.

We offer free shipping on all orders above PKR 2,000. For orders below PKR 2,000, a standard delivery fee of PKR 200 applies.

We deliver across Pakistan within 2-5 business days. Delivery times may vary depending on your location and courier service availability. You will receive a tracking number once your order is dispatched.

Currently, we only deliver within Pakistan. We are working on expanding our delivery services internationally in the future.

Our courier partners will attempt delivery at your provided address. If you’re not available, they will contact you to reschedule. We recommend providing an alternate contact number if possible.

We offer a 7-day return policy in compliance with Pakistani consumer protection laws. You can return items that are unused, in original condition, and with all tags intact. Please refer to our Returns & Exchange Policy for full details.

To initiate a return, please:

• Contact our support team within 7 days of delivery
• Provide your order number and reason for return
• Wait for return confirmation and instructions
• Package the item securely and ship it back

For more details, visit our Returns & Exchange Policy.

The following items cannot be returned or exchanged:

• Beauty & Personal Care products (for hygiene reasons)
• Opened or used toys
• Used school supplies and stationery

Once we receive and inspect your returned item, we will notify you of the approval status. Refunds are processed within 5-7 business days. COD refunds are sent via bank transfer or JazzCash/Easypaisa.

We accept the following payment methods:

• Cash on Delivery (COD) – Pay when you receive your order
• Bank Transfer – Direct bank transfers

All payment information is encrypted and processed securely.

Yes! We use industry-standard SSL encryption to protect your payment information. Our payment gateways are PCI-compliant, ensuring your data is secure. We do not store your payment details on our servers.

Yes, we offer Cash on Delivery (COD) across Pakistan. You can pay in cash when you receive your order. Please ensure you have the exact amount ready as courier partners may not always have change.

For online payments, you will receive a confirmation email from our payment gateway. For COD orders, no payment is required until delivery. If you have any concerns, contact our support team.